Clarksville Gas and Water (CG&W) is a public utility company that provides natural gas and water services to the city of Clarksville, Tennessee. As one of the largest utilities in the region, CG&W plays a crucial role in the daily lives of Clarksville residents and businesses. This comprehensive guide delves into everything you need to know about CG&W, including its history, services, rates, customer service, and more.
CG&W traces its roots back to 1860 when a group of local citizens established the Clarksville Gas Light Company. The company initially provided gas lighting to the city's streets and businesses. In 1901, the Clarksville Water Company was formed to provide water service to the growing population.
Over the decades, CG&W has undergone numerous expansions and acquisitions. In 1955, the two companies merged to form Clarksville Gas and Water, which has continued to serve the city of Clarksville ever since. Today, CG&W is a modern utility with a strong commitment to providing reliable and affordable services to its customers.
CG&W offers a wide range of services to meet the needs of Clarksville residents and businesses. These services include:
CG&W's rates for natural gas and water services are regulated by the Tennessee Public Utility Commission (TPUC). The TPUC ensures that CG&W's rates are fair and reasonable for customers.
Customers can pay their CG&W bills online, by mail, or in person at one of the company's customer service centers. CG&W offers a variety of payment options, including automatic bank draft and credit card payments.
CG&W is committed to providing excellent customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns. Customers can contact CG&W by phone, email, or in person at one of the company's customer service centers.
CG&W also offers a number of online resources for customers, including an online account portal, a payment portal, and a frequently asked questions (FAQ) section.
Over the years, CG&W has encountered a variety of challenges and opportunities. Here are a few stories that highlight the company's resilience and commitment to its customers:
The 2010 Flood: In May 2010, the Cumberland River crested at record levels, causing widespread flooding in Clarksville. CG&W's infrastructure was heavily damaged, and the company worked tirelessly to restore service to its customers. Despite the challenges, CG&W was able to restore service to 99% of its customers within 48 hours.
The COVID-19 Pandemic: The COVID-19 pandemic presented a unique set of challenges for CG&W. However, the company quickly adapted to the new normal, implementing remote work arrangements and safety protocols to protect its employees and customers. CG&W also worked with local organizations to provide assistance to customers who were struggling financially during the pandemic.
These stories demonstrate CG&W's commitment to its customers, even during the most difficult of times. The company's resilience and adaptability have allowed it to continue to provide essential services to Clarksville residents and businesses.
Here are a few tips and tricks to help you get the most out of your CG&W services:
Like any company, CG&W has its pros and cons. Here is a breakdown of the pros and cons to help you decide if CG&W is the right utility provider for you:
Pros:
Cons:
Here are some frequently asked questions about CG&W:
CG&W's phone number is (931) 645-7400.
What is CG&W's website?
CG&W's website is www.clarksvillegw.com.
What are CG&W's business hours?
CG&W's business hours are Monday through Friday from 8:00 AM to 5:00 PM.
How do I report a gas leak?
To report a gas leak, call CG&W at (931) 645-7400 or 911.
How do I apply for a job at CG&W?
You can apply for a job at CG&W by visiting the company's website at www.clarksvillegw.com/careers.
Can I pay my CG&W bill online?
Customer Class | Usage (therms) | Rate ($/therm) |
---|---|---|
Residential | 0-25 | 0.55 |
Residential | 26-50 | 0.60 |
Residential | 51-100 | 0.65 |
Residential | 101+ | 0.70 |
Commercial | 0-100 | 0.65 |
Commercial | 101-200 | 0.70 |
Commercial | 201-500 | 0.75 |
Commercial | 501+ | 0.80 |
Industrial | 0-1,000 | 0.80 |
Industrial | 1,001-5,000 | 0.75 |
Industrial | 5,001+ | 0.65 |
Customer Class | Usage (gallons) | Rate ($/1,000 gallons) |
---|---|---|
Residential | 0-1,000 | 3.00 |
Residential | 1,001-2,000 | 4.00 |
Residential | 2,001-3,000 | 5.00 |
Residential | 3,001+ | 6.00 |
Commercial | 0-2,000 | 4.00 |
Commercial | 2,001-5,000 | 5.00 |
Commercial | 5,001-10,000 | 6.00 |
Commercial | 10,001 |
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