**United Passenger Bites Flight Attendant: A Comprehensive Guide**

Introduction

On April 9, 2017, Dr. David Dao, a Vietnamese-American physician, was forcibly removed from a United Airlines flight after refusing to give up his seat for United employees. The incident, which was captured on video and widely shared on social media, sparked outrage and led to a significant backlash against the airline.

In this article, we will delve into the United passenger biting incident, examining the events leading up to it, the consequences it had, and the lessons that can be learned from this unfortunate episode.

**Section 1: The Incident**

The incident occurred on United Flight 3411, which was scheduled to depart from Chicago O'Hare International Airport to Louisville, Kentucky. As the flight was preparing for takeoff, United announced that it needed four seats to accommodate employees who were needed in Louisville.

Several passengers volunteered to give up their seats, but Dao refused. United then invoked its policy of "involuntary denied boarding," allowing them to remove passengers from the flight if necessary. When Dao refused to comply, airport security personnel were called and forcibly removed him from the plane.

During the removal, Dao was dragged down the aisle, sustaining serious injuries, including a concussion, a broken nose, and lost teeth. A fellow passenger, Julie Yingling, recorded the incident on her cell phone, and the video quickly went viral.

**Section 2: Consequences**

The United passenger biting incident had significant consequences for both Dao and United Airlines.

Consequences for Dao:

• Dr. Dao suffered physical and emotional trauma as a result of the incident.
• He filed a lawsuit against United Airlines, alleging assault, battery, and false imprisonment.
• The lawsuit was settled for an undisclosed sum, but Dao was reportedly awarded millions of dollars in compensation.

Consequences for United Airlines:

• United Airlines faced widespread public outrage and criticism.
• The airline's stock price dropped significantly following the incident.
• United's CEO, Oscar Munoz, initially defended the actions of the airline but later apologized for the incident.
• United instituted several policy changes in response to the incident, including a new policy on overbooking and a ban on involuntary denied boarding.

**Section 3: Lessons Learned**

The United passenger biting incident highlights the importance of several key lessons:

1. Customer Service Matters:**