Fletcher Jones Mercedes has established itself as a leading automotive dealership group, renowned for its exceptional customer service, extensive inventory, and commitment to innovation. This article delves into the world of Fletcher Jones Mercedes, exploring its history, values, services, and the reasons why its name stands for excellence in the automotive industry.
Fletcher Jones founded the company in 1945, initially operating as a Ford dealership. His unwavering determination and dedication to customer satisfaction laid the foundation for the company's future success. In 1956, Fletcher Jones became a Mercedes-Benz dealership, forging a partnership that would transform the automotive landscape in California.
Fletcher Jones Mercedes operates guided by a set of core values that drive every aspect of its business:
Fletcher Jones Mercedes offers a comprehensive range of services designed to meet the needs of discerning clientele:
Fletcher Jones Mercedes embraces innovation as a driving force, continuously investing in technologies that enhance the customer experience:
In a crowded automotive market, Fletcher Jones Mercedes stands out for its unwavering commitment to excellence, delivering exceptional experiences that foster lasting relationships with its customers:
Exceptional Customer Service: Personalized attention, attentive staff, and a genuine desire to meet customer needs create an unparalleled customer experience.
Quality and Reliability: Fletcher Jones Mercedes offers only the highest quality vehicles, expertly maintained by certified technicians using genuine parts, ensuring peace of mind and reliable performance.
Comprehensive Services: From new and pre-owned sales to service, maintenance, and finance, Fletcher Jones Mercedes provides a complete suite of services to meet every automotive need.
Innovation and Technology: Fletcher Jones Mercedes embraces innovation, offering state-of-the-art technologies that enhance the customer experience and make automotive ownership more convenient and enjoyable.
Fletcher Jones Mercedes has earned numerous accolades and recognition for its exceptional performance:
Customer Testimonial:
"My experience with Fletcher Jones Mercedes was exceptional. The staff was incredibly knowledgeable and went above and beyond to find the perfect car for my needs. I highly recommend them for their outstanding customer service and commitment to quality."
Innovative Solution:
"I was impressed by Fletcher Jones Mercedes' virtual reality test drive experience. It allowed me to experience the performance of the vehicle without having to visit the dealership. It was a convenient and immersive way to make an informed decision."
Environmental Stewardship:
"Fletcher Jones Mercedes' commitment to sustainability is commendable. I appreciate their efforts to promote responsible driving and their investment in electric and hybrid vehicles."
Pros:
Cons:
Fletcher Jones Mercedes has earned its reputation as a leading automotive dealership group through its unwavering commitment to excellence, innovation, and customer satisfaction. From its extensive inventory to its exceptional services, Fletcher Jones Mercedes delivers an unparalleled automotive experience that fosters lasting relationships with its valued clientele. Whether you seek a new Mercedes-Benz, pre-owned vehicle, or expert maintenance, Fletcher Jones Mercedes stands ready to exceed your expectations. By embracing innovation, investing in its people, and prioritizing customer needs, Fletcher Jones Mercedes continues to set the benchmark for excellence in the automotive industry.
Year | J.D. Power Dealer of the Year Award |
---|---|
2020 | Yes |
2021 | Yes |
2022 | Yes |
Year | New Vehicle Sales | Pre-Owned Vehicle Sales |
---|---|---|
2020 | 12,500 | 8,500 |
2021 | 13,000 | 9,000 |
2022 | 14,000 | 9,500 |
Technology | Description |
---|---|
Virtual Reality Test Drives | Immersive virtual reality experience to test drive vehicles from home |
Digital Showroom | Online platform to explore vehicles, configure dream cars, and schedule appointments |
Personalized Vehicle Management App | Mobile app for personalized vehicle data, maintenance reminders, and remote services |
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