Riverside Public Utilities: Powering Your Community, Protecting Our Environment

Riverside Public Utilities (RPU) is a department of the City of Riverside that provides essential services to the community, including water, electricity, and gas. RPU is committed to providing safe, reliable, and affordable utilities while protecting the environment.

Our Mission and Values

Our mission is to provide our customers with the highest quality water, electricity, and natural gas services at the lowest possible cost, while protecting the environment and ensuring the long-term sustainability of our resources.

Our values guide us in everything we do:

• Customer Service: We are committed to providing excellent customer service and making it easy for our customers to do business with us.
• Safety: Safety is our top priority. We are committed to operating our facilities safely and protecting our employees, customers, and the community.
• Environmental Stewardship: We are committed to protecting the environment and conserving our natural resources.
• Financial Responsibility: We are committed to managing our finances responsibly and ensuring that RPU remains a financially sustainable organization.

Our Services

RPU provides a wide range of services to the community, including:

Water

• Water treatment and distribution
• Water conservation programs
• Leak detection and repair
• Customer service and billing

Electricity

• Electricity generation and distribution
• Renewable energy programs
• Energy efficiency programs
• Customer service and billing

Gas

• Natural gas distribution
• Gas leak detection and repair
• Energy efficiency programs
• Customer service and billing

Our Commitment to the Environment

RPU is committed to protecting the environment and conserving our natural resources. We have a number of programs and initiatives in place to reduce our environmental impact, including:

• Renewable Energy: We are committed to increasing our use of renewable energy sources, such as solar and wind power.
• Energy Efficiency: We offer a number of energy efficiency programs to help our customers reduce their energy consumption.
• Water Conservation: We offer a number of water conservation programs to help our customers reduce their water use.
• Recycling: We recycle a variety of materials, including paper, plastic, and metal.

Our Economic Impact

RPU is a major economic driver in the Riverside community. We employ over 1,000 people and generate over $1 billion in revenue each year. We also support a number of local businesses and organizations.

Our Customers

RPU serves over 350,000 customers in the Riverside community. We are proud to provide our customers with safe, reliable, and affordable utilities.

Stories

Here are a few stories that illustrate our commitment to our customers and the environment:

• In 2020, RPU launched a new solar energy program that will allow us to generate 100% of our electricity from renewable sources by 2030.
• In 2019, RPU received the Environmental Protection Agency's WaterSense Partner of the Year Award for our water conservation efforts.
• In 2018, RPU was named the American Public Power Association's Utility of the Year for our overall excellence in providing electric service to our customers.

What We Learn

These stories demonstrate our commitment to providing our customers with the highest quality utilities while protecting the environment. We are proud to serve the Riverside community and look forward to continuing to provide our customers with the best possible service.

Effective Strategies

Here are some effective strategies that RPU has used to achieve success:

• Customer Focus: We put our customers first and are always looking for ways to improve our service.
• Innovation: We are constantly innovating and looking for new ways to improve our operations and reduce our environmental impact.
• Collaboration: We work closely with our customers, partners, and stakeholders to achieve our goals.
• Sustainability: We are committed to sustainability and making sure that our operations are sustainable for the long term.

FAQs

Here are some frequently asked questions about RPU:

• What is RPU? RPU is a department of the City of Riverside that provides water, electricity, and gas to the community.
• Who owns RPU? RPU is owned by the City of Riverside.
• How much does RPU cost? RPU's rates are set by the Riverside City Council.
• How can I contact RPU? You can contact RPU by phone at (951) 782-5140 or by email at customercare@riversidepublicutilities.com.

Call to Action

We encourage you to learn more about RPU and the services we provide. We are committed to providing our customers with the highest quality utilities while protecting the environment. We look forward to serving you in the future.

Tables

Here are three useful tables that provide additional information about RPU: